Shipping policy
Shipping Policy
At LineBoss Filament, we work to process and ship orders quickly while maintaining accuracy and quality.
Order Processing
Orders are typically processed within 1โ3 business days.
Processing times may be extended during:
-
High order volume periods
-
Product launches or restocks
-
Holidays or unforeseen delays
Orders are not processed or shipped on weekends or major holidays.
Shipping Rates and Delivery Estimates
Shipping rates are calculated at checkout based on carrier rates, package weight, and destination.
Estimated delivery times are provided at checkout and may vary depending on location and carrier performance.
Delivery times are not guaranteed.
Shipping Carriers
We ship using major carriers such as:
-
USPS
-
UPS
-
FedEx
Carrier selection is determined at our discretion unless otherwise specified.
Order Tracking
Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
LineBoss Filament is not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.
If an order is returned due to an address issue:
-
The customer is responsible for additional shipping costs to resend the order
Lost or Delayed Shipments
Once a package has been handed off to the carrier, LineBoss Filament is not responsible for delays, loss, or damage caused by the carrier.
If your package is lost or significantly delayed, please contact the shipping carrier directly to file a claim.
We will assist where possible but cannot guarantee resolution.
Damaged Packages
If your order arrives visibly damaged, please contact us within 7 days of delivery at support@linebossfilament.com.
Include:
-
Order number
-
Photos of the packaging and product
We will review and determine an appropriate resolution.
International Shipping
International shipping may be available depending on location.
Customers are responsible for:
-
Customs duties
-
Import taxes
-
Any additional fees imposed by their country
Delivery times for international orders may vary significantly.
Refused or Undeliverable Packages
If a package is refused or deemed undeliverable:
-
Original shipping costs are non-refundable
-
Return shipping fees may be deducted from any refund
Contact
For any shipping-related questions:
Email: support@linebossfilament.com